What is Bondline’s return policy?
All returns to Bondline must be approved in advance. If you want to return a purchased item for any reason, inform us on +44 (0)1793 511000 or email sales@bondline.co.uk to receive a returns reference or agreement. This reference must appear on the outside of the returned cartons and paperwork. Return the product along with proof of purchase. Returned items […]
What are your methods of delivery?
We have three methods of delivery available for United Kingdom, see below for our different options. We will deliver items based on your ‘shipping address’ requested when placing your order. Orders totalling over £100 net are delivered free – UK Mainland. (Subject to products available to order and heavy shipments.) UK Standard Delivery We aim to […]
What happens if my item(s) go faulty?
Please contact us to discuss if you have a fault with our products, we may have a solution that can be resolved without returning the product. If we believe the item is faulty, we will either repair it or replace it under our warranty terms and conditions. Read More
Can I return a product if I am not happy with it?
We want all of our customers to be satisfied with their purchase but we also understand you may wish to return items. All products can be returned if they are in re-saleable condition and in the original packaging. Our return process is very simple. Please contact us on sales@bondline.co.uk or call 01793 511000 to discuss your return. […]
What happens to my order if I am not there to receive my parcel?
If there is no one to receive your parcel by courier a card will be posted through your door advising of a delivery attempt. There will be a contact telephone number on there for your local branch. You can then use this card to arrange collection from the depot or re-delivery. Read More
Can I change my delivery address once my order has been submitted?
Once we have received and processed your order you will be unable to change delivery address. Read More
Do I have to be there to sign for my delivery?
Deliveries made by courier will always require a signature. Read More
Can I request a delivery date?
Unfortunately, this is not a service that we are able to offer at present. But if you make a request in order notes we will endeavour to deliver on this date. Read More
Can I cancel a delivery?
If your order has been processed it may be too late to cancel your delivery, please contact us as soon as possible. If the order has been dispatched, you can return it at your cost for a refund / credit note. If you have a specific day request for delivery we will endeavour to deliver […]
How much will delivery cost?
There are many factors that can affect the total delivery cost, including the weight of the item(s), the location the product will be delivered to, etc. Generally, our delivery pricing is as follows: Orders under £100 net – £7.00 shipping to UK mainland EX VAT (Subject to products available to order and heavy shipments.) Orders […]