A Trusted UK Supplier Of ESD Control Products Since 1986

What is Bondline’s return policy?

All returns to Bondline must be approved in advance.

If you want to return a purchased item for any reason, inform us on +44 (0)1793 511000 or email sales@bondline.co.uk to receive a returns reference or agreement. This reference must appear on the outside of the returned cartons and paperwork.

Return the product along with proof of purchase. Returned items must be defect-free and in a re-sellable condition and be returned within 30 days of purchase. If items are damaged a refund will not be provided. No product can be returned or credit issued for products after 30 days of purchase. A credit will be issued that can be used towards the purchase of any Bondline item. 20% will be deducted as a restocking charge.

You will be responsible for the safe return of unwanted items and the cost of returning it.

No restocking charge will apply to defective products or errors caused by Bondline.

If products are found to have fault, we will either dispatch a replacement item as soon as possible at no further cost. Alternatively we will repair the item and return and no extra cost.

The following items we are unable to accept return as per our terms and conditions of sale unless at Bondline’s fault:

  • Shoes & Clothing (Gloves) showing obvious wear.
  • Bespoke manufactured products.
  • Special printing or customised items such as embroidered clothing.
  • Goods that have been used.
  • Consumables that have been opened. Examples such as; ESD bags outer packaging opened or humidity cards tin opened.
  • Goods returned after 30 days of sale without prior agreement.

For further information, please contact the sales team by calling 01793 511000 or sales@bondline.co.uk.


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