We have three methods of delivery available for United Kingdom, see below for our different options.
We will deliver items based on your ‘shipping address’ requested when placing your order.
Orders totalling over £100 net are delivered free – UK Mainland. (Subject to products available to order and heavy shipments.)
UK Standard Delivery
We aim to deliver your goods from our warehouse within our normal dispatch time of 2-3 working days since placing your order (excluding weekends and UK public holidays). However, occasionally this can extend to 5-7 working days. If for any reason delivery time is longer than 7 working days, we will notify you.
UK Express Delivery
If you would like to receive your delivery quicker, we have the option for pre-9am, pre-10am and pre-noon next day express delivery. We can also do the same with overseas deliveries.
UK Delivery Service
Our parcels are sent via 1st Class Royal Mail Recorded Delivery. However, larger parcels will be sent via Fed Ex. All items will be shipped together unless due to unforeseen circumstances we are out of stock of a product. If this happens the said product will be placed on backorder. We aim for same day dispatch, most products will be dispatched within 2-3 days, the majority of stock products will be dispatched the same day if ordered by 1pm.
If you wish to collect your order, this can be arranged. Please kindly contact us first to ensure the item is available and collection is within our opening hours.
Please note: Once your item has been dispatched, we rely heavily on Royal Mail to deliver your items. If an item is thought to be lost in the post, we kindly ask you to check if your item is being held at your local Post Office. We are obliged to wait 15 working days from the dispatch date until we can resend your order. Royal Mail will not accept claims inside this 15 day period.
If for any reason Fed Ex is unable to deliver, they will try again the next working day, to request the consignment tracking number or for any further information regarding our deliveries please contact the office on +44 (0)1793 511000.
If goods have been damaged in transit, you must notify us within 48 hours of delivery to make a claim.
